Hello Patrick, you are right, the documentation is actually incomplete. I added the possible values now: https://github.com/OTRS/otrs/commit/a59f383b5adf3f328ad61b4fb6b07d9429c7696e. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mobile Kommunikation und transparente Prozesse - Mit der OTRS Business Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt neue Features entdecken und bestellen https://www.otrs.com/neu-in-otrs-business-solution-5-mobile-kommunikation-tr...

Am 24.03.2016 um 13:35 schrieb Patrick Banholzer :

Hi all,

My OTRS doesn't behave like documented. In documentation it says, that the default setting for a new search is to only search "not archived" tickets. In my system it defaults to "all tickets".

I wanted to change this behavior to search only "not archived" tickets. But I can't find the value to use in "Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive". Does it depend on the localization of OTRS? My installation is in German.

As workaround I set the default search criteria to only search the last 1 year, but in this setup people keep searching full-text through a lot of tickets. Which leads to high load on the server and bad experience for the rest of the users.

Thanks in advance Patrick

-- Steinbeis Transferzentrum Softwaretechnik

Patrick Banholzer

www.stz-softwaretechnik.de

Entennest 2 73730 Esslingen STZ-Leiter: Prof. Dr. Joachim Goll Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair), Dipl.-Kfm. Manfred Mattulat Registergericht Stuttgart, HRA 12 480 Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB 18 715 USt-IdNr. DE 190606404

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