RE: [otrs] RE: Text Placement

That almost did it. That inserts the response just after the auto response section and before their request. Also the empty response still goes to the bottom. Would I need to change $Data{"StdResponse"} for each response form that I have?
Jason
-----Original Message-----
From: Robert Kehl [mailto:robert.kehl@otrs.de]
Sent: Wednesday, March 17, 2004 4:45 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] RE: Text Placement
On Wednesday, March 17, 2004 4:31 AM
Jason White
I have OTRS up and have noticed when I choose Compose Answer it places the text at the bottom of the message. Is there a way to force it to apply the reply at the top of the entry.
Set this in your Config.pm: # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

On Wednesday, March 17, 2004 12:45 PM
Jason White
That almost did it. That inserts the response just after the auto response section and before their request.
It's copied from Defaults.pm and quite comprehensive imo. You may adapt it to suit your needs.
Also the empty response still goes to the bottom.
Sorry, I can't follow you. Would I need to change $Data{"StdResponse"}
for each response form that I have?
The ResponseFormat is set once in Config.pm and defines where the different parts go to that make up a response. In the below example, you'd find any StdResponse after the salutation and before the quoting. The last element were your signature.
From: Robert Kehl [mailto:robert.kehl@otrs.de] # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}
$Data{"Signature"} ';
Remember, we're not talking about AutoResponses here. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Jason White
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Robert Kehl