Email Tickets and Web Self-Service
Let's say a customer has been emailing for support and then decides to use the Web Interface to look at his/her tickets. Will the system know to associate the email tickets that were previously created with the new user account that is created when the customer logs in for the first time? Thanks, Tyler Hepworth
On Tuesday, April 06, 2004 6:56 PM
Tyler Hepworth
Let's say a customer has been emailing for support and then decides to use the Web Interface to look at his/her tickets. Will the system know to associate the email tickets that were previously created with the new user account that is created when the customer logs in for the first time?
Yes. This is the intention of the customer user web interface. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Tyler Hepworth