I spent quite a while trying to log in as a customer on my newly-installed OTRS on the index.pl page, without success. Then I went looking on the mailing list archives and eventually found another user in the same boat, from 3 years ago. The solution was that customers are supposed to log in at customer.pl! What if a customer by mistake accesses your OTRS installation and gets index.pl? She'll never get in. How about a gentle suggestion to any potential customer users that visit that page by mistake? Here's my suggested revision to the code in login.dtl beginning around line 68 (extra lines provided for contextual placement): <table border="0" cellspacing="0" cellpadding="3" width="270"> <tr> <td align="center" class="singleboxhead">$Text{"Welcome to %s", "$Config{"ProductName"}"}</td> </tr> <tr> <td align="center" class="singleboxbody"> <table cellspacing="8" cellpadding="2"> <!-- provide a hint to any customer users --> <tr> <td class="singleboxbody">Customer?<br />Please log in at:<br /><a href='/otrs/Customer.pl'>Customer page</a>.</td> </tr> <!-- end of hint to customer users --> <tr> <td class="singleboxkey">$Text{"User"}:</td> <td class="singleboxvalue"></td> </tr> cheers S __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com