Sending notification to End user (customer) when ticket is moved to new queue
Hi. As mentioned in the subject we would like to let OTRS automaticly send a notification email to the customer when we move the ticket to another queue (for example 2.level support). We have studied the Notifications (System -> Notification Management) but although the text for example nb_NO::Customer::QueueUpdate is fine it doesn't send out any email when the ticket is moved. -- Regards, Roy Andre
Hi, Roy Andre Tollefsen schrieb:
We have studied the Notifications (System -> Notification Management) but although the text for example nb_NO::Customer::QueueUpdate is fine it doesn't send out any email when the ticket is moved.
jfyi: The move-notification must be set on the queue the ticket is moved to, not the queue the ticket was moved out.
-- Regards, Roy Andre
Bye, Alex
participants (2)
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Alexander Scholler -
Roy Andre Tollefsen