Hi, Philippe. it seems to me that it's not possible out of the box. You need to do additional development for stats framework. I never tried this before. Anton. 19.04.2010 12:30, Martignier, Philippe пишет:

Hi Anton,

I need this for stats purpose ... and there is nothing in stats screen to help ... I can play with "created status" new = from emails, open = phone AND emails tickets But I would have dreamed to be able to play with this article type in the stats screen.

Am I the only one that need to show types of tickets? This is quite a standard request, isn't it?

Cheers

Philippe

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