As this is an Apache error and not *explicitly* an OTRS error, you might try searching on the error. A popular search engine comes up with some relevant results, such as http://arfore.com/2009/08/24/sslsessioncache-error-on-apache-for-windows/ On Fri, Aug 3, 2012 at 4:41 AM, Stefano Ricci wrote:

hi to all..

i have to enable SSL Module in my installation of OTRS... i follow the guide found here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=333

but, when i start apache i have this error:

Syntax error on line 62 of C:/Program Files (x86)/OTRS/Apache/conf/extra/httpd-ssl.conf: SSLSessionCache: Invalid argument: size has to be >= 8192 bytes

-------------------- this is the file httpd-ssl.conf:

# Inter-Process Session Cache: # Configure the SSL Session Cache: First the mechanism # to use and second the expiring timeout (in seconds). #SSLSessionCache "dbm:C:/PROGRA~2/OTRS/Apache/logs/ssl_scache"

#line 62 *SSLSessionCache "shmcb:C:/PROGRA~2/OTRS/Apache/logs/ssl_scache(512000)"* * * SSLSessionCacheTimeout 300

-------------------- to generate the certificate i use *openssl.conf* (i found a copy in OTRS\Apche\conf) and this command:

openssl req -x509 -nodes -days 365 -newkey rsa:2048 -keyout otrs.key -out otrs.crt - config openssl.cnf

--------------------

in the SysConfig -> Framework -> Core::HttpType i set https

exist an other procedure to enable the https connection to portal?

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