How do you drive the addition of new features to OTRS?

Hi list, What can I do to drive towards reality an idea for an improvement / new feature for OTRS? Option 1. Pay for custom development - Not an option for me as I don't have the budget or the strings to obtain it Option 2. Develop it myself - Not an option right now as I lack the Perl knowledge to confidently make this happen. Maybe this will change later but I have a huge problem finding any motivation in learning Perl at the level required to confidently modify OTRS. Option 3. Bitch about it - Since this is my only current option I would like to know how to do it so that it's not tasteless. Is https://otrsteam.ideascale.com the "officially" sanctioned way of submitting ideas for improvements / new features? Is it the only one? Am I missing anything? Any other advice? Thanks, bogdan

Option 3 IdeaScale at otrsteam.ideascale.com is your place for new OTRS ideas and feature request! If you feel that something is not working as expected or as it should you can also file a bug report at bugs.otrs.org. :-) On 22.03.2013, at 16:36, Bogdan Iosif wrote:
Option 3. Bitch about it - Since this is my only current option I would like to know how to do it so that it's not tasteless. Is https://otrsteam.ideascale.com the "officially" sanctioned way of submitting ideas for improvements / new features? Is it the only one?
Cheers, Nils -- http://webint.cryptonode.de / a Fractal project
participants (2)
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Bogdan Iosif
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Nils Leideck