Hi, I installed the otrs 2.4 on centos with cpanel. Everything is working fine. Just one thing I can't figure out. I want to change the PDF output to HTML or change the PDF background color to white, becouse the gray background is to dark when using regular printer, and eating the color from printer. I read the admin documentation, it says this -------------------------------------------------------------------------------------------------------------------- B.1.4.1. PDF Description Value Description: Enable PDF output? The CPAN module PDF::API2 is required. If not installed PDF output will be disabled. Group: Framework SubGroup: Core::PDF Valid: 1 Required: 1 Config-Setting: $Self->{’PDF’} = ’1’; ------------------------------------------------------------------------------------------------------------------ so I changed in Framework.xml config-settings to 0, but still printing in PDF format. I don't finding anything on changing PDF background color eather. What I am missing ??? Greetings Robert