Good morning to everybody, I have decided to use the OTRS-Framework for my Server. I have tested OTRS local on my pc with localhost apache. There were no problems. Now I want to run OTRS under a virtual server with apache, mod_perl etc. But everytime I call `http://www.domain.de/otrs/index.pl` I only get the message "Server error 500". Sometimes I can download the *.pl file with the servermessage as content. I have looked into the index.pl and found that the error occures when `use Kernel::System:Web:InterfaceAgent()` is called. Is this a permission-problem of my filesystem or could it be the virtual machine self? Please Help me with my problem. Best regards Marco Rudzuck
Hi Marco,
Good morning to everybody,
I have decided to use the OTRS-Framework for my Server. I have tested OTRS local on my pc with localhost apache. There were no problems.
Now I want to run OTRS under a virtual server with apache, mod_perl etc. But everytime I call `http://www.domain.de/otrs/index.pl` I only get the message "Server error 500". Sometimes I can download the *.pl file with the servermessage as content.
I have looked into the index.pl and found that the error occures when `use Kernel::System:Web:InterfaceAgent()` is called.
Please give us your Sysinfo :) Thanks.
Is this a permission-problem of my filesystem or could it be the virtual machine self?
Please Help me with my problem.
Best regards Marco Rudzuck _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Sysinfos: OS: openSuse 10.2 apache 2.2 mod_perl 2 I can call *.pl files in cgi-bin of otrs. But when the *.pl file calls any *.pm file in /otrs/Kernel/System/Web/ there occures the serevr error. If I call the *.pl file in a terminal, the output is a full qualified html-site. But the browser only shows internal server error. Thanks for Help, Marco Rudzuck Shawn Beasley schrieb:
Hi Marco,
Good morning to everybody,
I have decided to use the OTRS-Framework for my Server. I have tested OTRS local on my pc with localhost apache. There were no problems.
Now I want to run OTRS under a virtual server with apache, mod_perl etc. But everytime I call `http://www.domain.de/otrs/index.pl` I only get the message "Server error 500". Sometimes I can download the *.pl file with the servermessage as content.
I have looked into the index.pl and found that the error occures when `use Kernel::System:Web:InterfaceAgent()` is called.
Please give us your Sysinfo :) Thanks.
Is this a permission-problem of my filesystem or could it be the virtual machine self?
Please Help me with my problem.
Best regards Marco Rudzuck _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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Hi Marco,
Sysinfos:
OS: openSuse 10.2 apache 2.2 mod_perl 2
Did you install using the tarball or the RPM. In the first case, you should have run bin/SetPermissions. Please run this and see if it helps. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Hi Shawn, i have tried both versions. With RPM i have unsolvable dependencies on 2 perl modules, which are not required (otrs.checkModules) I had run SetPermissions.sh. I can reach the directories and show them in browsers, but if any skript calls a *.pm there are internal server errors. Shawn Beasley schrieb:
Hi Marco,
Sysinfos:
OS: openSuse 10.2 apache 2.2 mod_perl 2
Did you install using the tarball or the RPM. In the first case, you should have run bin/SetPermissions. Please run this and see if it helps.
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participants (2)
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Marco Rudzuck -
Shawn Beasley