Change default "Empty Answer"

Hamish

18 Jul 2005 18 Jul '05

10:12 a.m.

Hello How can I change the contents of the default "empty answer" (available when zoomed in to a ticket, Compose Answer(email) * empty answer). I keep getting users sending thank-you emails back, which open up new tickets etc, I just want to add a line asking them not to do this. Thanks, H

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sharif islam

18 Jul 18 Jul

9:19 p.m.

In the admin area under Queue & Responses, you can set custom Auto Response for queues. Check AutoResponse<->Queue. On 7/18/05, Hamish wrote:

...

Hello How can I change the contents of the default "empty answer" (available when zoomed in to a ticket, Compose Answer(email) * empty answer). I keep getting users sending thank-you emails back, which open up new tickets etc, I just want to add a line asking them not to do this. Thanks, H

Hamish

19 Jul 19 Jul

11:34 a.m.

...

On 7/18/05, Hamish wrote:

...
Hello How can I change the contents of the default "empty answer" (available when zoomed in to a ticket, Compose Answer(email) * empty answer). I keep getting users sending thank-you emails back, which open up new tickets etc, I just want to add a line asking them not to do this. Thanks, H On Monday 18 July 2005 22:19, sharif islam wrote: In the admin area under Queue & Responses, you can set custom Auto Response for queues. Check AutoResponse<->Queue.

I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface. There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs. Thanks, Hamish

sharif islam

1:31 p.m.

On 7/19/05, Hamish wrote: [....]

...

...
I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface.

There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs.

Sorry, I misread you. You might want to look into the System->Signature settings.

Christian Schoepplein

1:40 p.m.

Hello, On Tue, Jul 19, 2005 at 08:31:41AM -0500, sharif islam wrote:

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On 7/19/05, Hamish wrote: [....]

...
...
I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface.

There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs.

Sorry, I misread you. You might want to look into the System->Signature settings.

Better take a look in the Response settings in the admin area :). There you can change the content of the "empty answer" template. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

Hamish

3:31 p.m.

On Tuesday 19 July 2005 14:40, Christian Schoepplein wrote:

...

Hello,

On Tue, Jul 19, 2005 at 08:31:41AM -0500, sharif islam wrote:

...
On 7/19/05, Hamish wrote: [....]

...
I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface.

There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs.

Sorry, I misread you. You might want to look into the System->Signature settings.

Better take a look in the Response settings in the admin area :). There you can change the content of the "empty answer" template.

Thanks for the answers, but when I go to Responses > empty answer > change, it is truly empty, will it use a hard-coded default unless there is something in there?

Soul Reaper

8:43 p.m.

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On Tuesday 19 July 2005 14:40, Christian Schoepplein wrote:

...
Hello,

On Tue, Jul 19, 2005 at 08:31:41AM -0500, sharif islam wrote:

...
On 7/19/05, Hamish wrote: [....]

...
I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface.

There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs.

Sorry, I misread you. You might want to look into the System->Signature settings.

Better take a look in the Response settings in the admin area :). There you can change the content of the "empty answer" template.

Thanks for the answers, but when I go to Responses > empty answer > change, it is truly empty, will it use a hard-coded default unless there is something in there? << attach4 >>

You need to go to the admin area, then review your Salutation configuration. The empty answer is a combination of your 'systems standard salutation' which you can change from there, and your signature. _________________________________________________________________ Dating has never been easier - get FREE Match.com membership! http://match.msn.ie/match/mt.cfm?pg=channel&tcid=237596

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participants (4)

Christian Schoepplein
Hamish
sharif islam
Soul Reaper