You need to configure the signature in the admin area: either modify the default signature, or create a new one (then link it to the appropriate queues in the queue page). Gabriele ----- Original Message ----- From: "Edward Kovarski" To: Sent: Friday, September 07, 2007 7:28 AM Subject: [otrs] Quoted Response

Has anyone else noticed that when you "compose an answer" while viewing an agent (email external) entry that the system wrongly pre- populates the "wrote" part,

For example,

I am viewing the last email we sent to a ticket - agent (email external) - and when I hit "Compose an Answer" which uses an empty/ blank template the pre-populated message shows as,

Username wrote:

<the message we wrote to the customer follows>

Instead of the more appropriate,

OTRS wrote:

It is a minor cosmetic issue but can lead to confusion with the end- user as they will think they wrote the wrongly attributed message.

Ed _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/