Hi Jon, On Tue, Nov 26, 2002 at 05:04:11PM -0600, Jon Conkle wrote:

For 'customeruser' in the admin area, you can add a user to the database and create a login, right? is there any way for a customer to do this themselves? As in, a customer goes to the website, wants to put in a trouble ticket, but has never been here before. They can't login until a username and password are issued to them. is there a pre-login page for new customers that would allow a customer to submit a username (their email address) and a password, and then they can go to the login page and continue from there? That way the customer doesn't have to submit a request for a login, wait for a reply and then go log in.. All customers would have the same limited priveleges.

This is possible, use the customer frontend for this (e. g. our demo system - http://stroh.otrs.org/otrs/customer.pl). Create a new customer account (Create Account) and login with this account. The default customer id is the email address!

Jon Conkle

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972