change color of ticket on customer update in agent ticket view ?
Hello, Our implementation of OTRS is largely web-only, and does not send out email alerts for the most part. This works very well for us, but a side effect is that it can be difficult for an agent to know that a ticket has been updated by a customer, as it is not evident in the StatusView (the most commonly used view in our environment). I am curious to know if there is a way to, say, change the background colour of a ticket's row in StatusView if it has been updated by a Customer, and _hasn't_ been subsequantly updated by an Agent (whereupon the colour would ostensibly return to normal). I realise that there probably isn't an easy solution, but i thought i'd ask the question anyways, just in case somebody has already done something like this. Thank you, and have a good day. -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince
You can modify the css of the site to whatever you like for the most part -
for example, I have modified the css to display a different color for each
status we have.
The css files (as of version 2.4) are in
<otrs>/otrs/var/httpd/htdocs/css/Standard
Good luck,
Nathan Campbell
Dallas Symphony Association
On 10/4/10 10:36 AM, "Daniel Maher"
Hello,
Our implementation of OTRS is largely web-only, and does not send out email alerts for the most part. This works very well for us, but a side effect is that it can be difficult for an agent to know that a ticket has been updated by a customer, as it is not evident in the StatusView (the most commonly used view in our environment).
I am curious to know if there is a way to, say, change the background colour of a ticket's row in StatusView if it has been updated by a Customer, and _hasn't_ been subsequantly updated by an Agent (whereupon the colour would ostensibly return to normal).
I realise that there probably isn't an easy solution, but i thought i'd ask the question anyways, just in case somebody has already done something like this.
Thank you, and have a good day.
On 10/04/2010 05:44 PM, Nathan Campbell wrote:
You can modify the css of the site to whatever you like for the most part - for example, I have modified the css to display a different color for each status we have.
The css files (as of version 2.4) are in <otrs>/otrs/var/httpd/htdocs/css/Standard
I suppose what i could do is add a state called "customer update" (which is open), then when a Customer adds an (external) note to the ticket, the ticket would enter this state automatically. The CSS could then be modified to display different colours for tickets in the "customer update" state. Thanks for the advice ! -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince
participants (2)
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Daniel Maher -
Nathan Campbell