Hi all, Newbie question: I can't seem to get auto-replies to work. It says in the documentation that you should configure the reply and configure it in the Queue, I have set the RAW (default) queue to notify customers on state change but that doesn't seem to have done the trick. What am I missing? Cheers Nic
On Wednesday, May 05, 2004 3:21 PM
Nic Laschinger
I can't seem to get auto-replies to work. It says in the documentation that you should configure the reply and configure it in the Queue, I have set the RAW (default) queue to notify customers on state change but that doesn't seem to have done the trick.
The notifications sent out to customers are no auto-replies. You configure them in Config.pm (yet). Search Defaults.pm for the options named $Self->{CustomerNotification*}. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Robert Kehl