-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: Tuesday, March 16, 2004 12:51 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] 3nd Subque Leve lost

On Monday, March 15, 2004 2:24 PM Thorsten Philipp wrote:

...

We currently have the problem that we do not see 3rd layer queues in the Queue View anymore.

We dont see Queue E and F.

Are you sure they are not empty? Yes. Because i do see them in my personal Queue.

...

If i do change the Name of Queue C I also dont see E & F in the Admin -> Queue Section.

This isn't normal, as the queues are chained via their IDs, not via their names. Could you tell me how exactly OTRS does this ? Perhaps something went wrong in our DB, And i could fix it manually. The field group_id is the owner Group and has nothin to do with queue subqueue relation, right ?

So how exactly does OTRS do this ? ;)

...

Want went wrong ? How do i fix it ?

I don't know by now - there must be some erros in your log(s)?

Which log ? The OTRS-System log ? I will take a look.

Regards,

Robert Kehl

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