Hi, On Mon, Jan 05, 2004 at 08:49:22PM +0100, Administration du Reseau wrote:

Hi

two small question for a new user of OTRS

I) in OTRS 1.13, where we configure the auto-answer ? (sorry for my english)

When i sent a email to my server, the ticket are created (good) but : 1- The user that open the ticket don't receive the number etc ... 2- The Technicien don't receive a information of a new tickets are created ..

by cron, i start only PostMasterPOP3.pl for check the email, it's a other script that sent the auto-answer ?

Auto-answer to customer after creating a new ticket: http://host/otrs/index.pl?Action=AdminQueueAutoResponse http://doc.otrs.org/1.1/html/auto-response.html#AUTO-RESPONSE-REPLY

II) It is possible that put un ticket number ?: 20040105.0019 or 20040105-0019 (yearmounthday.ANumber at 4 digit) If yes, where ?

It's possible. You just need to create/modify a existing ticket number module. See also: http://doc.otrs.org/cvs/en/html/dev-custom-modules-ticketnumber.html

Thanks for your help

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!