OTRS ticket validation
19 Nov
2015
19 Nov
'15
1:42 p.m.
Hi, I want to know if I can create a ticket just for validation I mean when I create a new ticket for an agent just I need to reply with his validation not to let him write a text just click ok or Not ok . There is an option for OTRS solution can solve my problem ? I need your help please. Regards.
20 Nov
20 Nov
10:36 a.m.
Hi, 19/11/2015 14:45 - Rose Dowson wrote: I want to know if I can create a ticket just for validation I mean when I create a new ticket for an agent just I need to reply with his validation not to let him write a text just click ok or Not ok . There is an option for OTRS solution can solve my problem ? You may use a process ticket for this. -- Florian
3528
Age (days ago)
3529
Last active (days ago)
1 comments
2 participants
participants (2)
-
Florian Edlhuber -
Rose Dowson