But I just want the customer to get the autoclose state, not any others :( |-----Original Message----- |From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On |Behalf Of Christian Schoepplein |Sent: Jueves, 11 de Agosto de 2005 12:46 p.m. |To: User questions and discussions about OTRS.org |Subject: Re: [otrs] Auto Close | |Hi, | |On Tue, Aug 09, 2005 at 05:20:04PM -0500, Anton Krall wrote: |>How can I send an auto response to the customer when a pending ticket |>gets auto closed successfull or unsucessfull? | |Open the queue settings for the queue where your pending |tickets are stored and activate the parameter that notifys |customers about state changes of tickets. | |Best regards, |Christian | |-- |((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg | http://www.otrs.de/ :: Manage your communication! | |

:( |-----Original Message----- |From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On |Behalf Of Christian Schoepplein |Sent: Viernes, 12 de Agosto de 2005 03:50 a.m. |To: User questions and discussions about OTRS.org |Subject: Re: [otrs] Auto Close | |Hi Anton, | |On Fri, Aug 12, 2005 at 12:16:38AM -0500, Anton Krall wrote: |>But I just want the customer to get the autoclose state, not |any others |>:( | |Thats unfortunatly not possible without changing the code :(. | |Best regards, |Christian | |-- |((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg | http://www.otrs.de/ :: Manage your communication! | |