hi i remember a script charset-convert.pl as far as i know, you must dump the database and convert the dump and then restore it hth florian Am 27.12.2012 um 10:32 schrieb Coert Waagmeester :

Hello all,

I have successfully and carefully upgraded OTRS from 2.3 on a Centos 2.5 box to 3.1 on a new Centos 6.3 box.

So far everything seems to be working.

According to Admin > Support Assessment,

I have to set the database to use utf8 instead of latin1.

Googled till I am blue in the face, and found the following:

My otrs DB: mysql> SELECT default_character_set_name FROM information_schema.SCHEMATA S WHERE schema_name='otrs'; +----------------------------+ | default_character_set_name | +----------------------------+ | latin1 | +----------------------------+ 1 row in set (0.00 sec)

This DB went through all the correct upgrade steps. I started by installing otrs 2.3 and restoring the data. Upgraded to 2.4, 3.0, and 3.1, and for each upgrade ran the appropriate DBUpdate sql files and perl scripts.

Is there a way to change the existing DB from latin1 to UTF8?

according to google I have to for loop through each table?

Any help would be greatly appreciated!

Kind regards, --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs