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How to remove news widget from dashboard?

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niklas＠iandapp.com

26 Jul 2011 26 Jul '11

10 a.m.

Hello, I would like to remove the news widget from the dashboard. Does anyone know how to do that? Thanks in advance! /Niklas

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Rory

26 Jul 26 Jul

10:10 a.m.

Hi Niklas, On the Dashboard, in the top right there is an item called 'Settings'. Click here to reveal a number of check boxes. Clear the check boxes for the items you don't want displayed. Rory On 26 July 2011 11:00, wrote:

Hello,

I would like to remove the news widget from the dashboard. Does anyone know how to do that?

Thanks in advance!

/Niklas

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niklas＠iandapp.com

12:51 p.m.

Thank you! I wasn't specific enough I understand. I want to remove the news widgets så agents cannot use it all, they should not be able to add it or have it on the Dashboard to start with. Is that possible? Cheers, Niklas

Hi Niklas,

On the Dashboard, in the top right there is an item called 'Settings'. Click here to reveal a number of check boxes. Clear the check boxes for the items you don't want displayed.

Rory

On 26 July 2011 11:00, wrote:

...
Hello,

I would like to remove the news widget from the dashboard. Does anyone know how to do that?

Thanks in advance!

/Niklas

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Renée Bäcker

1:12 p.m.

Hi Niklas, On 26.07.2011 14:51, niklas@iandapp.com wrote:

Thank you!

I wasn't specific enough I understand. I want to remove the news widgets så agents cannot use it all, they should not be able to add it or have it on the Dashboard to start with.

Is that possible?

Yes, you can turn them off in the SysConfig. All ticket related dashboard widgets (e.g. "New Tickets") are configured in Group Ticket -> Frontend::Agent::Dashboard and the other dashboard widget (e.g. the News widget) are configured in Framework -> Frontend::Agent::Dashboard. Just deselect the checkbox and save the changes and the news widget should be gone...

Cheers, Niklas

- Renée -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de

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niklas＠iandapp.com

1:35 p.m.

Thanks, it worked! /Niklas

Hi Niklas,

On 26.07.2011 14:51, niklas@iandapp.com wrote:

...
Thank you!

I wasn't specific enough I understand. I want to remove the news widgets så agents cannot use it all, they should not be able to add it or have it on the Dashboard to start with.

Is that possible?

Yes, you can turn them off in the SysConfig. All ticket related dashboard widgets (e.g. "New Tickets") are configured in Group Ticket -> Frontend::Agent::Dashboard and the other dashboard widget (e.g. the News widget) are configured in Framework -> Frontend::Agent::Dashboard. Just deselect the checkbox and save the changes and the news widget should be gone...

...
Cheers, Niklas

- Renée

-- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de

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Rory

1:21 p.m.

Yes you can do this too. Go to the Admin section and choose the 'Sysconfig' option. Type in 'Dashboard' to the search box and hit enter. This will list all subgroups which reference Dashboard. Select the option "Frontend::Agent::Dashboard" from the 'Framework' group This page lists different elements that can be applied to the Dashboard and the attributes The name of the elements, as they appear on the dashboard, are listed in the 'Title' attribute. Disable the relevant dashboard elements by clearing the checkbox for that element. Rory On 26 July 2011 13:51, wrote:

Thank you!

I wasn't specific enough I understand. I want to remove the news widgets så agents cannot use it all, they should not be able to add it or have it on the Dashboard to start with.

Is that possible?

Cheers, Niklas

...
Hi Niklas,

On the Dashboard, in the top right there is an item called 'Settings'. Click here to reveal a number of check boxes. Clear the check boxes for the items you don't want displayed.

Rory

On 26 July 2011 11:00, wrote:

...
Hello,

I would like to remove the news widget from the dashboard. Does anyone know how to do that?

Thanks in advance!

/Niklas

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niklas＠iandapp.com

1:35 p.m.

Perfect, thank you! /Niklas

Yes you can do this too.

Go to the Admin section and choose the 'Sysconfig' option. Type in 'Dashboard' to the search box and hit enter. This will list all subgroups which reference Dashboard. Select the option "Frontend::Agent::Dashboard" from the 'Framework' group This page lists different elements that can be applied to the Dashboard and the attributes The name of the elements, as they appear on the dashboard, are listed in the 'Title' attribute. Disable the relevant dashboard elements by clearing the checkbox for that element.

Rory

On 26 July 2011 13:51, wrote:

...
Thank you!

I wasn't specific enough I understand. I want to remove the news widgets så agents cannot use it all, they should not be able to add it or have it on the Dashboard to start with.

Is that possible?

Cheers, Niklas

...
Hi Niklas,

On the Dashboard, in the top right there is an item called 'Settings'. Click here to reveal a number of check boxes. Clear the check boxes for the items you don't want displayed.

Rory

On 26 July 2011 11:00, wrote:

...
Hello,

I would like to remove the news widget from the dashboard. Does anyone know how to do that?

Thanks in advance!

/Niklas

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niklas＠iandapp.com
Renée Bäcker
Rory