Hello. I'm not sure if this will fix your problem since I don't use Outlook, but check out 'Ticket -> Core::PostMaster' via SysConfig in Admin (e.g. you can find it via the GROUP SELECTION box with 'Ticket' selected). It has a parameter named, 'PostmasterAutoHTML2Text'. HTH. ======================================

From: odracir_seravat@simplesnet.pt Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] Receiving mail - HTML format(correction) Date: Fri, 21 Jul 2006 15:51:53 +0100 (WEST)

Hello. I would like to make a correction to the previous pos [OTRS]Receiving mail - HTML format.

That situation, receiving the text message between HTML tags, happens when i receive the mail with outlook. (this i would like to solve too)

Another thing is that when i send a e-mail to an OTRS queue to see it in HTML i have to follow a link...is there a way to display directly in HTML?

Tanks for any help.

Ricardo

------------------------------------------------------------------------ Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/