Deactivate option within Frontend
Hi, can anyone answer or point me to the correct direction if its possible to deactivate the displaying of options within one Frontend (like Frontend::Agent::Ticket::ViewPhoneNew) ? I can use the Frontend::Agent::ModuleRegistration for restricting modules and I can restrict the option values with ACLs. But right now I haven?t found a way to "not display" one option within one frontend for a special group (for example group1 shouldn?t see the SLA option within ticket creation). regards Christoph Ohliger
Christoph Ohliger wrote:
can anyone answer or point me to the correct direction if its possible to deactivate the displaying of options within one Frontend (like Frontend::Agent::Ticket::ViewPhoneNew) ? I can use the Frontend::Agent::ModuleRegistration for restricting modules and I can restrict the option values with ACLs. But right now I haven?t found a way to "not display" one option within one frontend for a special group (for example group1 shouldn?t see the SLA option within ticket creation).
Hi Christoph, try starting SysConfig, going to Frontend::Agent::ModuleRegistration and unchecking the checkbox of the corresponding module. Does this hide the relevant options as desired ? Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Thanks Alexander, but I don´t want to deactivate the module at all, I want to restrict the usage of options for special groups. Taking your example of Frontend::Agent::Ticket::ViewPhoneNew, I want to restrict (not be displayed) Ticket::Frontend::AgentTicketPhone###Subject: (only example). Basically I thought that should be possible with ACLs, but as wrote I haven´t found a way. regards Christoph Alexander Halle schrieb:
Christoph Ohliger wrote:
can anyone answer or point me to the correct direction if its possible to deactivate the displaying of options within one Frontend (like Frontend::Agent::Ticket::ViewPhoneNew) ? I can use the Frontend::Agent::ModuleRegistration for restricting modules and I can restrict the option values with ACLs. But right now I haven?t found a way to "not display" one option within one frontend for a special group (for example group1 shouldn?t see the SLA option within ticket creation).
Hi Christoph,
try starting SysConfig, going to Frontend::Agent::ModuleRegistration and unchecking the checkbox of the corresponding module.
Does this hide the relevant options as desired ?
Regards
Alexander Halle
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Christoph Ohliger schrieb:
but I don´t want to deactivate the module at all, I want to restrict the usage of options for special groups. Taking your example of Frontend::Agent::Ticket::ViewPhoneNew, I want to restrict (not be displayed) Ticket::Frontend::AgentTicketPhone###Subject: (only example). Basically I thought that should be possible with ACLs, but as wrote I haven´t found a way.
Hi Christoph, sorry for the misunderstanding. AFAIK OTRS has no builtin option to hide individual elements within a certain module. I think you will have to hide them in the corresponding dtl file. If they are mandatory you will also have to set some default value for them. To achieve the hiding for special groups you could define a separate theme per group with the manipulated dtl file and assign that theme to the group members (look for the "How to change skin / theme" thread from end of august). Please give feedback if this helps you and share knowledge if you had success. Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi Alexander, that works for me, excellent. I have deactiveated one option in a specific dtl file and another theme. The user with preference set to this new theme, has now this option _not_ available. thanks Christoph Alexander Halle schrieb:
Christoph Ohliger schrieb:
but I don´t want to deactivate the module at all, I want to restrict the usage of options for special groups. Taking your example of Frontend::Agent::Ticket::ViewPhoneNew, I want to restrict (not be displayed) Ticket::Frontend::AgentTicketPhone###Subject: (only example). Basically I thought that should be possible with ACLs, but as wrote I haven´t found a way.
Hi Christoph,
sorry for the misunderstanding. AFAIK OTRS has no builtin option to hide individual elements within a certain module.
I think you will have to hide them in the corresponding dtl file. If they are mandatory you will also have to set some default value for them.
To achieve the hiding for special groups you could define a separate theme per group with the manipulated dtl file and assign that theme to the group members (look for the "How to change skin / theme" thread from end of august).
Please give feedback if this helps you and share knowledge if you had success.
Regards
Alexander Halle
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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participants (2)
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Alexander Halle -
Christoph Ohliger