How does one go about changing the value of the default search template? Internally about 90% of our searches are by ticket number, so it would be a much better default than fulltext. I tried looking in the SysConfig hives but I just simply couldn't find it. -- --- - Nick Bright Network Administrator Valnet Tel 888-332-1616 x 315 Fax 620-331-0789
Dear Nick, SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewSearch Additionally you can define a default value. On 07.02.2011, at 22:14, Nick Bright wrote:
How does one go about changing the value of the default search template? Internally about 90% of our searches are by ticket number, so it would be a much better default than fulltext.
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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Nils Leideck