reply-to field in notification mails
Hi all, I've been searching for solution for a day now, in archive and forums, but I couldn't find a method to set the notification mail's "Reply-To" field. We're using OTRS 3.0.6, the specific use case is that we send notification emails to customers (through SMTP) about almost everything, from the address otrs@companyname.com, but in case the customer replies, we'd like those mails to arrive in support@companyname.com. Can somebody help me, how is that possible? Thanks, Viktor
Dear Viktor, why do you not send your emails directly from support@ ?? Cheers, Nils On 02.03.2011, at 16:33, Viktor Eszenyi wrote:
I've been searching for solution for a day now, in archive and forums, but I couldn't find a method to set the notification mail's "Reply-To" field. We're using OTRS 3.0.6, the specific use case is that we send notification emails to customers (through SMTP) about almost everything, from the address otrs@companyname.com, but in case the customer replies, we'd like those mails to arrive in support@companyname.com. Can somebody help me, how is that possible?
— Nils Leideck http://webint.cryptonode.de / a Fractal project
Hi, Thanks for the reply. The main reason for the two address is that we use support@ for "traditional" two-way communication with the customers, and that's the mail address fetched by OTRS, while otrs@ is used only for one-way notification. So in case the customer wants to reply, the "reply-to" would be the usual address. But I think we might consider using only the support@ address, if there is no solution for this. Thanks again, Viktor 2011.03.02. 22:08 keltezéssel, Nils Leideck írta:
Dear Viktor,
why do you not send your emails directly from support@ ??
Cheers, Nils
On 02.03.2011, at 16:33, Viktor Eszenyi wrote:
I've been searching for solution for a day now, in archive and forums, but I couldn't find a method to set the notification mail's "Reply-To" field. We're using OTRS 3.0.6, the specific use case is that we send notification emails to customers (through SMTP) about almost everything, from the addressotrs@companyname.com mailto:otrs@companyname.com, but in case the customer replies, we'd like those mails to arrive insupport@companyname.com mailto:support@companyname.com. Can somebody help me, how is that possible?
— Nils Leideck http://webint.cryptonode.de / a Fractal project
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Dear Viktor, sry, I do not see your point if you want to have the reply-to address always be the support@ one... ;-) Am I confused ?? Cheers, Nils On 03.03.2011, at 08:15, Eszenyi Viktor wrote:
Thanks for the reply. The main reason for the two address is that we use support@ for "traditional" two-way communication with the customers, and that's the mail address fetched by OTRS, while otrs@ is used only for one-way notification. So in case the customer wants to reply, the "reply-to" would be the usual address. But I think we might consider using only the support@ address, if there is no solution for this.
— Nils Leideck http://webint.cryptonode.de / a Fractal project
participants (3)
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Eszenyi Viktor -
Nils Leideck -
Viktor Eszenyi