I do all of the lines and I steel have the problem. 1- I have selected a queue in the "To:" 2- the missing space was a error of copy paste 3- I have put the line just like you have and nothing happens When you do the changes to your DTL you can still create a ticket? Can you please send me your modified DTL file and I will see if it works. Thankyou 2008/1/31, Sune T. Tougaard :

First of all, make sure that you have selected a queue in the "To:" dropdown box. Otherwise you'll get an "*Invalid" message.

Second, in the line:

You may be missing a space between "return" and "replaceBody".

Third, in the line:

I think there should be some more content... Mine looks like this:

<select name="Dest" onchange="document.compose.Expand.value='3'; document.compose.submit(); return false;">

I don't know if it's because of an incomplete copy-paste into this mail, or if it is indeed missing from the page output. (i do not see this line directly in the dtl file, but in the page output)

Let me know if you need a complete dtl file.

-- /Sune

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Miguel Dias *Sent:* 31. januar 2008 11:03 *To:* User questions and discussions about OTRS.org *Subject:* Re: [otrs] pre-sales oriented

So I made the changes and it is what I want but the new problem now is SUBMIT the ticket. I always have *invalid underneath of options. Can please some one help me? Here is my code: [STT] [...cut...]

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