Did you configure the queue properties for notification? There is also user properties for notification as well... you probably checked those but I'm pretty sure that they are off by default. HTH DG -----Original Message----- From: Martin Edenhofer [mailto:me@otrs.de] Sent: Tuesday, January 06, 2004 8:01 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Where config the Auto-Answer and Ticket number Hi, On Mon, Jan 05, 2004 at 08:49:22PM +0100, Administration du Reseau wrote:

Hi

two small question for a new user of OTRS

I) in OTRS 1.13, where we configure the auto-answer ? (sorry for my english)

When i sent a email to my server, the ticket are created (good) but : 1- The user that open the ticket don't receive the number etc ... 2- The Technicien don't receive a information of a new tickets are created ..

by cron, i start only PostMasterPOP3.pl for check the email, it's a other script that sent the auto-answer ?

Auto-answer to customer after creating a new ticket: http://host/otrs/index.pl?Action=AdminQueueAutoResponse http://doc.otrs.org/1.1/html/auto-response.html#AUTO-RESPONSE-REPLY

II) It is possible that put un ticket number ?: 20040105.0019 or 20040105-0019 (yearmounthday.ANumber at 4 digit) If yes, where ?

It's possible. You just need to create/modify a existing ticket number module. See also: http://doc.otrs.org/cvs/en/html/dev-custom-modules-ticketnumber.html

Thanks for your help

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/