dynamic_field_value has an object_id which is either the ticket.id or the article.id, depending on the type of object represented by the dynamic field. The dynamic_field_value.field_id maps to dynamic_field.id and dynamic_field.object_type determines Ticket or Article. It is really important for anyone who follows this to not change the object_type once set, because the object_id in dynamic_field_value doesn't know the difference between ticket.id=2 and article.id=2, and therefore the values will apply where you don't expect. On Mon, Oct 29, 2012 at 8:56 AM, Roche, Matthew wrote:

Hi****

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We have added an extra text field called comments in the Additional ITSM field of our tickets to be used as a quick status update, we then want to use SQL Server Reporting Services to pull this information through and link it to the specific ticket it is associated with.****

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I have identified that the text I enter in to comments box shows up in the table dynamic_field_value in the value_text column and has an associated field_id of 46****

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What I cannot work out is how to associate this to the specific ticket the comment was entered in to so I can pull this info forward to SRSS****

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Any ideas/suggestions?****

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Matt Roche****

IT Support Analyst****

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