Design Question - coming from RT
Hello All: I am moving over from years of using RT and am excited about this product. I am trying to figure out a fundamental design question and hope someone can provide a short answer. In RT, incoming emails to particular addresses, say noc@, abuse@, peering@, are automatically directed via Sendmail aliases pipes to individual queues within RT. I can't figure out how to accomplish this task in OTRS. Once thing of note, the mail server that fronts these addresses has no POP accounts presently; all mail is forwarded via aliases to other servers for selective processing. Is it possible to keep this model with OTRS or do I need to change the way I view local mail delivery? Thanks, Mike
Michael Smith wrote:
Hello All:
I am moving over from years of using RT and am excited about this product. I am trying to figure out a fundamental design question and hope someone can provide a short answer.
In RT, incoming emails to particular addresses, say noc@, abuse@, peering@, are automatically directed via Sendmail aliases pipes to individual queues within RT. I can't figure out how to accomplish this task in OTRS. Once thing of note, the mail server that fronts these addresses has no POP accounts presently; all mail is forwarded via aliases to other servers for selective processing.
Is it possible to keep this model with OTRS or do I need to change the way I view local mail delivery?
Hi Mike! According to what i know you can accomplish this by doing the following: Set up the aliases to point to your main otrs e-mail address. then the mail should be already configured to be piped into Postmaster.pl. In OTRS AdminArea->queue&responses->queue add the relevant queues. In AdminArea->system->E-mail addresses add the relevant e-mail addresses and assing the relevant queues you created before. This should work. - let me know if it will ;-) regards, Boris Ratner.
On 6-11-2004 at 3:07, Boris Ratner wrote:
In RT, incoming emails to particular addresses, say noc@, abuse@, peering@, are automatically directed via Sendmail aliases pipes to individual queues within RT. I can't figure out how to accomplish this task in OTRS. [...] According to what i know you can accomplish this by doing the following: Set up the aliases to point to your main otrs e-mail address. then the mail should be already configured to be piped into Postmaster.pl.
You can also use the -q switch when piping mail to PostMaster.pl. Example: |/opt/otrs/bin/PostMaster.pl -q Abuse I think this is a bit cleaner since it catches also those messages that are addressed to you using Bcc:. - Alessandro Ranellucci
participants (3)
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Alessandro Ranellucci -
Boris Ratner -
Michael Smith