i use the RPM 1.1.3 for RH8, on RH9 , too , and when i create manually the user otrs, before rpm -i otrs*rpm the installation is direct ! did you get the loop dependance between the sql packages , when installing sql ? jerome Miller, Avi wrote:

...

but each time i tried to install after i forgot to create the user "otrs", it writes a lot of incredible messages ... Did you forget it too ?

I used the RPM installation, which created the otrs user automatically. I'll try a manual installation on another RH9 server and see how that goes.

Thanks, Avi

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