are you referencing my post ? I said to run a $OTRS_HOME/bin/backup.pl, where, as told by Ralf, $OTRS_HOME should be /opt/otrs and then, after a new install on the new host with a version equal from the source system and copied files, run $OTRS_HOME/bin/restore.pl. then, in case you have installed a deb otrs package try to see home dir setted for the user otrs in passwd (then otrs files should be under that dir), in the other case you should have a otrs-xxx dir under the path where you have untarred otrs-xxx-tar.gz You should probably have to create also a database on the mysql destination like "create dabatase otrs" because restore.pl import dumped db file but start it with "create or replace" tables (so it assumes that a otrs "schema" is presents). hope I'm clear enough ;) MV On Wed, Aug 26, 2009 at 8:34 PM, Andre wrote:

Hi,

you told me to backup /opt/otrs but I had install the server on Debian and this file don't exist.

I already did the backup, know I'm trying to find in which directory should I do the restore because I don't have the /opt/otrs.

Best regards,

-- André

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