Hi Nils Leideck, Thanks for your prompt support, It's done. my problem is resolved, We Appreciate the give solution is fulfill my requirement. Thanks & regards, Ramana Nils Leideck - ITSM wrote:

Hi,

On 29.01.2010, at 11:47, ramana wrote:

...

I have created Queue is *TEST* Categories- service is *Desktop* sub - service is 1) *New Desktop* 2) *Desktop problem* 3) *Keyboard problem* in this above example i want to hide the sub -services list 1,2 &3 .

if can you please provide the sample code for above example.

# ----------------------------------------------------------------------- # start of ACL configurations # ----------------------------------------------------------------------- $Self->{TicketAcl}->{'ACL-Customer-Services'} = { Properties => { Frontend => { Action => ['CustomerTicketMessage'], }, }, PossibleNot => { Ticket => { Service => ['[RegExp]::'], }, }, }; # ----------------------------------------------------------------------- # end of ACL configurations # -----------------------------------------------------------------------

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!