Hi, I'm using OTRS 4.0.1 and I believe I'm having problems with Ticket Split functionality. Example: ticket #1 has 7 articles and I'd like to move article 4 to a new ticket; by selecting Split, a new phone ticket is created containing a copy of article 4, but article 4 itself is still contained in ticket 1 (I was expecting it to be deleted). Thanks for any suggestion / explanations Best regards Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) - ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosconi@actvalue.commailto:paolo.mosconi@actvalue.com www.actvalue.comhttp://www.actvalue.com/ www.my-ecommerce.ithttp://www.my-ecommerce.it www.virtualrecruiter.ithttp://www.virtualrecruiter.it www.wiffi.ithttp://www.wiffi.it/