Hi there, Just to know if I am the only admin to receive that request: All my agents (different departements) ask for a draft feature ala outlook .... I told them to use two workaround: 1) right click on the icon of their choice, go on with the new window and come back to the previous one to finish their work 2) copy the unfinished text and paste it in a note Both solutions are not perfect ... Am I the only one to encounter that request? Has OTRS planned to develop such a feature? Thanks for any response Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.