i have a problem in the some form , "Phone Ticket" or "Search" . When i insert in the text box "From :" a string to match a customer user i get this error : Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1005. and so in AgentUtilities , AgentEmail and i think with other Agents . In the line 1005 there is : ........... 1004 : if ($Param{ArticleID}) { 1005 : return %{$Content[0]}; 1006 : } 1007 : else { 1008 : return @Content; 1009 : } ......... thanks for reply ........ -- «««««««««««««««««««»»»»»»»»»»»»»»»»»»»» « Piergiovanni Gualotto » « Primeur » « Via Domenico Sansotta, 97 » « 00144 Roma - ITALY » «««««««««««««««««««»»»»»»»»»»»»»»»»»»»» @: piergiovanni.gualotto@primeur.com T: 010.8619437 M: 3297709285 W: http://www.primeur.com