Hello! When i want to change the "empty answer" (or rather to see which tags the template uses), i select empty answer and click "change"; but the edit fields does not get populated. Any idea why? (2.4.7 Ubuntu Server)
When i want to change the "empty answer" (or rather to see which tags the template uses), i select empty answer and click "change"; but the edit fields does not get populated. Any idea why?
(2.4.7 Ubuntu Server)
Hangon... I just noticed that "empty answer" is indeed _empty_ when looking in the database. Them howcome that when i use empty answer, it has formatting? "Dear [name].... etc etc etc".
Hi, On 30.04.2010, at 09:54, Jan Johansson wrote:
Hangon... I just noticed that "empty answer" is indeed _empty_ when looking in the database. Them howcome that when i use empty answer, it has formatting? "Dear [name].... etc etc etc". Gaaaah.. Becuase it is created from Salutation and Signature... *doh* Sorry folks....
erm .... welcome to success ;-) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (2)
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Jan Johansson -
Nils Leideck - ITSM