We use OTRS for a while now and sometimes forward customer questions to other people in the organization. We use the type internal-email for this purpose so the internal communication doesn't show up when the customer logs in. The problem is now that when our people respond to these forwarded messages the auto responder sends a "thank you for your follow-up" message to the customer with the content of the internal e-mail. We would like to keep internal communications private, is there a way to configure otrs so no follow-up notices are sent for messages? Regards, Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino Quality On-Line® Hengelosestraat 501 P.O. Box 1414 NL-7500 BK Enschede the Netherlands Phone +31 53 4809090 Fax +31 53 4342040 Internet http://www.qualityonline.com