I needed the same thing, so I setup a second email account and that is what OTRS pulls from. All emails sent to the real address are stored in the mailbox and copied to the second address. It works perfectly. Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Paul Puschmann Sent: Wednesday, November 15, 2006 5:14 AM To: otrs@otrs.org Subject: Re: [otrs] POP3: no delete On Wed, Nov 15, 2006 at 10:23:26AM +0100, EXT / CAP GEMINI LEBLANC Bastien wrote:
Hi all,
Can you tell me if it is possible to fetch mails from POP3 to integrate into OTRS but without deleting it from the server?
In fact I tried to comment the ligne 202 in the PostMasterPOP3.pl $PopObject->delete($Messageno); But the ticket are duplicated.
That would be really usefull to test otrs, while keeping our current mail system.
You could use fetchmail / getmail in connection with procmail. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you.
On Wed, Nov 15, 2006 at 10:55:45AM -0600, Nathan Campbell wrote:
I needed the same thing, so I setup a second email account and that is what OTRS pulls from. All emails sent to the real address are stored in the mailbox and copied to the second address. It works perfectly.
Yes, it depends on the way you treat / store your emails. We'll do the following (not done yet): - create a pop3 / imap-account - redirect some "speaking" email-addresses like support@, product1@... to this account - use fetchmail to fetch emails and procmail to pipe them into otrs (after some additional spam checking) - create filters in otrs to sort emails into different queues during setup (and testing) we'll keep the mails in the pop-account. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you.
Thank you all for your answer, I will try to ask for a new adress... One additionnal question, what is for your the advantage of fetchmail and procmail compared to pop3? Thanks. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Paul Puschmann Envoyé : jeudi 16 novembre 2006 08:38 À : otrs@otrs.org Objet : Re: [otrs] POP3: no delete On Wed, Nov 15, 2006 at 10:55:45AM -0600, Nathan Campbell wrote:
I needed the same thing, so I setup a second email account and that is what OTRS pulls from. All emails sent to the real address are stored in the mailbox and copied to the second address. It works perfectly.
Yes, it depends on the way you treat / store your emails. We'll do the following (not done yet): - create a pop3 / imap-account - redirect some "speaking" email-addresses like support@, product1@... to this account - use fetchmail to fetch emails and procmail to pipe them into otrs (after some additional spam checking) - create filters in otrs to sort emails into different queues during setup (and testing) we'll keep the mails in the pop-account. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you. Bastien Leblanc Cellule Administration Peoplesoft Tel 30 23 34 ( ext: 01 56 33 01 69 ) Email: ext.cap-gemini.leblanc@sncf.fr
On Thu, Nov 16, 2006 at 09:27:31AM +0100, EXT / CAP GEMINI LEBLANC Bastien wrote:
Thank you all for your answer, I will try to ask for a new adress...
One additionnal question, what is for your the advantage of fetchmail and procmail compared to pop3?
fetchmail (http://fetchmail.berlios.de/) fetches mails from pop3- or imap-accounts. For testing reasons I can configure fetchmail what it should do. - I can fetch all mails from the server and delete them. - I can keep them on the server (and fetch only new mails) - I can use ssl and tsl encryption - run as daemon or cron - authentication via ssl-certificates possible With procmail (http://www.procmail.org/) you can pipe mails through a ruleset. This ruleset can be used to - pipe mails through spamassassin - pipe mails through anti-virus-tools - deliver mails to various destinations (in copy, as forward, as bounce, ...) based on regular expressions or other filters - sort mails into a folder structure or different mailboxes on the filesystem or imap-storage - modify messages (headers, content, ...) I like them both. For testing reasons (testing my otrs-filter to sort mails into queues) I can advice fetchmail to get all mails from my pop3-account and keep them there. When I test my filters again, I can reuse my still existing mails on the pop3-account. Nice. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you.
participants (3)
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EXT / CAP GEMINI LEBLANC Bastien -
Nathan Campbell -
Paul Puschmann