At OTRS there is a module which refers to Ticket:: Frontend:: MenuModule *** 460-Delete. By the description it should request the table with тикетами and delete therefrom noted. Somebody used this module?
It's a good idea to disable that menu. I should think it is disabled by default? -- Lars
Hi swood,
It's a good idea to disable that menu. I should think it is disabled by default?
I only wished to learn, for what this module and if it can be used for removal tickets from base as it correctly to do is necessary?
The delete modlue, like the spam module, only moves tickets to a selected queue and sets a status. The tickets are not deleted. To delete tickets, please use the generic agent, as this is the only way to permanently, and cleanly, remove tickets and all references to them in the DB. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
The delete modlue, like the spam module, only moves tickets to a selected queue and sets a status. The tickets are not deleted. To delete tickets, please use the generic agent, as this is the only way to permanently, and cleanly, remove tickets and all references to them in the DB.
Prompt then please how correctly to adjust the given module? Not absolutely clearly what parameters are necessary for exposing in the top and bottom part of adjustment of this module. -- С уважением к Вам, Кирюшкин Антон tech support Peterhost.ru
Hi swood,
The delete modlue, like the spam module, only moves tickets to a selected queue and sets a status. The tickets are not deleted. To delete tickets, please use the generic agent, as this is the only way to permanently, and cleanly, remove tickets and all references to them in the DB.
Prompt then please how correctly to adjust the given module? Not absolutely clearly what parameters are necessary for exposing in the top and bottom part of adjustment of this module.
If you want to use these menu modules, the only prequisits are to activate it using the check box, and modify the string Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Delete to annotate which destination queue to use. In this case you would have to have a queue called Delete The config item is Ticket::Frontend::MenuModule###460-Delete: I hope this helps. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (3)
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Lars Jørgensen -
Shawn Beasley -
swood