I would like to make another two users to be able to have ADMIN access to the OTRS. Can someone tell me if just adding them to the admin group is enough. Reason I ask, is I was the 2nd user added, and I see tickets in queue that the 3rd and 4th user do not see. I added the 3rd and 4th user to the admin group, just not sure how to adjust this. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 tfrench@deicorp.net www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer.