Christopher, Sweet. That's exactly what I was looking for. Thank you! -Jeff

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher Kuhn Sent: Friday, October 07, 2005 1:34 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] queue view sorting

Jeff Baughn wrote:

...

Is there any way to reverse the listing order in the Queue View, so that the newest tickets are listing first, oldest last? I looked in the Defaults.pm config file and couldn't find anything.

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Hi Jeff,

assuming you use OTRS 2.x: Via the SysConfig in your Admin Interface you have to alter the value of Ticket::Frontend::QueueSortDefault: under Ticket -> Frontend::Agent::Ticket::ViewQueue.

This way you can modify your default sort order.

Have a nice weekend!

Christopher Kuhn

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