Sorry again. For the message below I was refering to this message: [root@HMCVR0004 bin]# cat ../var/spool/problem-email-ecc9cd296cb599902561a3ba3d05ffb8 | ./ otrs.PostMaster.pl ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time: Wed Apr 11 10:50:43 2012 Message: No Type for DCO found! Traceback (3427): Module: Kernel::System::Type::TypeLookup (v1.26) Line: 388 Module: Kernel::System::Ticket::TicketCreate (v1.545) Line: 380 Module: Kernel::System::PostMaster::NewTicket::Run (v1.85) Line: 170 Module: Kernel::System::PostMaster::Run (v1.87) Line: 358 Module: (eval) (v1.5) Line: 114 Module: ./otrs.PostMaster.pl (v1.5) Line: 84 ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time: Wed Apr 11 10:50:43 2012 Message: No TypeID for 'DCO'! Traceback (3427): Module: Kernel::System::Ticket::TicketCreate (v1.545) Line: 387 Module: Kernel::System::PostMaster::NewTicket::Run (v1.85) Line: 170 Module: Kernel::System::PostMaster::Run (v1.87) Line: 358 Module: (eval) (v1.5) Line: 114 Module: ./otrs.PostMaster.pl (v1.5) Line: 84 ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time: Wed Apr 11 10:50:43 2012 Message: Can't process mail, see log sub system! at ./otrs.PostMaster.plline 116. Traceback (3427): Module: ./otrs.PostMaster.pl (v1.5) Line: 136 excuse me for the spam. Shall I open a bug or is "working as aspected" for you ? On Wed, Apr 11, 2012 at 10:54 AM, Marco Vannini wrote:

Additionally, for the Type I've discovered that was defined with a space at the end ("DCO ") and the postmaster filter without it. so now it's not stripped ?!

Hi Mike, you are right, sorry for the big caos (that I usually do :D). The problem was that before 3.1.3 postmaster filter was able to land mail in queue correctly either if there were some "mistake" (upper vs lower case) and the same kind of problem I've found on ticket type assignment where in this case I had a space in the type definition (and not in the filter assignment). undoubtedly now it's cleaner but I've been caught by panic :D Due to this I don't know if those behavior has to be considered as bug or it will be a good point to put a note on the upgrade as issue. Thank you as usual... MV On Mon, Apr 16, 2012 at 6:34 PM, Michiel Beijen wrote:

Hi Marco,

On Wed, Apr 11, 2012 at 10:57, Marco Vannini wrote:

...

excuse me for the spam. Shall I open a bug or is "working as aspected" for you ?

I guess I am a little confused, I see a lot of logs, but what is the actual issue you were having here? -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs