Robert Kehl wrote:

On Saturday, April 03, 2004 12:47 AM Tyler Hepworth wrote:

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But, since that is giving the impression of threads, shouldn't it thread properly according to which note is responded to?

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For example, let's say I respond to the first agent(note-internal) and so does someone else. Shouldn't it now look like this:

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-->>>customer (phone) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal)

...

-->>>customer (phone) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal) -->agent(note-internal)

Am I blind?

No, should be indenting on the first set, but mail client didn't keep the tabs. But, that's fine that notes don't respond to notes - only the tickets. Just wanted to clarify the behavior. Thanks, Tyler