I believe you can use a Notification (Event) to members of a group (in 3.x) On Thu, Sep 8, 2011 at 2:45 PM, Garabed Yegavian < Garabed@firelinebroadband.com> wrote:

I would like to be able to create a ticket for system downtime that would email all customers that would be effected by this ticket. The first notification would be to notify the customers of the outage. I would like for the system to automatically email a ticket reminder on the day the outage will be happening saying “today’s the day”!!!! When the ticket is closed I will manually close the ticket which should email everyone the system is back up. Is this possible or has anyone had a similar situation which they have found a way to do something like this?****

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Thank you,****

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Garabed Yegavian****

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