3 Mar
2004
3 Mar
'04
4:07 p.m.
Hi! I am new to OTRS and trying to customize my system. Is it possible to configure agents to see tickets locked by other agent(s)? Thanks for your help in advance! Andras -------------------- Andras Marton systems engineer mailto:marton@omikron.hu
3 Mar
3 Mar
8:21 p.m.
On Wednesday, March 03, 2004 5:07 PM
Marton András
Is it possible to configure agents to see tickets locked by other agent(s)?
Yes, you can search for them and view them. You cannot see them in the queue view, though - that's the sense behind locking tickets. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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