Edit : I have 2.4.4 version (so not the very last one) !!! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: lundi, 23. novembre 2009 12:31 To: otrs@otrs.org Subject: otrs Digest, Vol 14, Issue 74 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Locking tickets in Bulk Action (Martignier, Philippe) 2. Re: How to change the automatic deleting of emails (Martignier, Philippe) 3. Software Error in Package Manager (Dave Lageweg) ---------------------------------------------------------------------- Message: 1 Date: Mon, 23 Nov 2009 11:53:54 +0100 From: "Martignier, Philippe" Subject: [otrs] Locking tickets in Bulk Action To: "otrs@otrs.org" Message-ID: <6F31DC7EBC4465428DB5706F309DBB13034194BA6D@ICCV101C.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi there, By default the system lock tickets when you choose bulk action. I want to remove that automatism. I have been able to remove that automatic locking for any other actions with a research of the parameter RequiredLock in the sysconfig panel. It works well, but in the Bulkview there is no such parameter ... Is there a way to disable automatic locking when choosing bulk action ? Many thanks in advance. Greetings, PS : I have the last version of OTRS Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB I Office : 2,4 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.