Hi, I want to grant some users the permission to take ownership of tickets, but not the permission to assign tickets to other agents. Is this possible Thanks for replies Gabriele
Hi Gabriele, I implmented this in my installation, but had to write a dyn. ACL-module for this, because in standard-OTRS, the owner of a ticket has ALL rights, so he can also assign the ticket to another agent. For understanding what I have done (for self-usage of this), * either I think you would have to view the code for several hours (I did this) * or I would have to document this for several hours (and I won't do this - sorry) The only thing I can offer is to give my work to OTRS-devs for them to adjust it for general inclusion in OTRS' official releases... Bye, Alex Gabriele D'Andrea schrieb:
Hi, I want to grant some users the permission to take ownership of tickets, but not the permission to assign tickets to other agents. Is this possible
Thanks for replies Gabriele
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No matter, this feature is not as important for us, and surely doesn't worth
all that effort!
Tahnk you
Gabriele
----- Original Message -----
From: "Alexander Scholler"
Hi Gabriele,
I implmented this in my installation, but had to write a dyn. ACL-module for this, because in standard-OTRS, the owner of a ticket has ALL rights, so he can also assign the ticket to another agent. For understanding what I have done (for self-usage of this), * either I think you would have to view the code for several hours (I did this) * or I would have to document this for several hours (and I won't do this - sorry)
The only thing I can offer is to give my work to OTRS-devs for them to adjust it for general inclusion in OTRS' official releases...
Bye, Alex
Gabriele D'Andrea schrieb:
Hi, I want to grant some users the permission to take ownership of tickets, but not the permission to assign tickets to other agents. Is this possible
Thanks for replies Gabriele
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participants (2)
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Alexander Scholler -
Gabriele D'Andrea