I am aware that the problem is with ticket generation, can someone please advise me where to fix the problem _____ From: Mamakwa M. Sefiri Sent: 10 August 2006 11:54 AM To: 'User questions and discussions about OTRS.org' Subject: TicketID Good day I am not sure what went wrong, today when I logged a new ticket I got the error below, the system does assign ticket number to new logged tickets. Please advice