Is there a way an agent can edit the subject of a workorder after it is entered. Thanks Scott
We usually do it when you reply to customers. Or did you mean some other way? -Jeff Scott Plough wrote:
Is there a way an agent can edit the subject of a workorder after it is entered.
Thanks Scott
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If you mean the title of the ticket, just add a note and change the title
field
Gabriele
----- Original Message -----
From: "Scott Plough"
Is there a way an agent can edit the subject of a workorder after it is entered.
Thanks Scott
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participants (3)
-
Gabriele D'Andrea -
Jeff Shepherd -
Scott Plough