Hello namesake! You can link customers to services and then you can give customers permission under given queues, that way you could have separate services in separate queues. If that's not enough, you can always use ACLs: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Leonardo Certuche On 5 April 2010 10:14, Leonardo Matarazzo - INFRA-TI < leonardo.matarazzo@tempopar.com.br> wrote:
Guru´s,
We are working with OTRS in our company.
* *
*Have any procedure to link Queue and Services ? Or Type and Services ?*
* *
Regards.,
[image: logo_tempo_assist]
*Leonardo Matarazzo*
Infraestrutura TI* *Al.Tocantins, 525 - Térreo - Alphaville 06455-020 - Barueri - SP Fone: 55 11 3336-8589 / 55 11 7524.7996 www.tempoassist.com.br
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TKS !
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Leonardo
Certuche
Enviada em: segunda-feira, 5 de abril de 2010 11:21
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] Help !
Hello namesake!
You can link customers to services and then you can give customers
permission under given queues, that way you could have separate services in
separate queues. If that's not enough, you can always use ACLs:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 &ItemID=68
Leonardo Certuche
On 5 April 2010 10:14, Leonardo Matarazzo - INFRA-TI
participants (2)
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Leonardo Certuche -
Leonardo Matarazzo - INFRA-TI